General purchase conditions
1. OBJECT
These General Conditions regulate the acquisition of the products offered on the website https://quesoshuete.com, owned by LACTO GANADERA RÍO MAYOR, SL
The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products.
These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.
2.- IDENTIFICATION
LACTO GANADERA RÍO MAYOR, SL, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:
- Its corporate name is: LACTO GANADERA RÍO MAYOR, SL
- Its trade name is: LACTO GANADERA RÍO MAYOR, SL.
- The CIF is: B16238164.
- Its registered office is at: Ctra. CM 310 Km. 101 – 16500 HUETE – CUENCA
3.- COMMUNICATIONS
To communicate with us, we offer you different means of contact that we detail below:
- Phone: 630 73 96 85.
- Email: tienda@quesoshuete.com.
- Postal address: Ctra. CM 310 Km. 101 – 16500 HUETE – CUENCA
All notifications and communications between users and LACTO GANADERA RÍO MAYOR, SL will be considered effective, for all purposes, when they are made through any of the means detailed above.
4.- PRODUCTS
The products offered, together with their main characteristics and their price appear on the screen.
LACTO GANADERA RÍO MAYOR, SL reserves the right to decide, at any time, the products and/or services offered to Clients. In this way, LACTO GANADERA RÍO MAYOR, SL may, at any time, add new products and/or services to those currently offered. Likewise, LACTO GANADERA RÍO MAYOR, SL reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
All this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, granting by LACTO GANADERA RÍO MAYOR, SL to the interested party a User name and a password, which will identify and enable them. personally in order to have access to the products.
Once inside https://quesoshuete.com, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general conditions and individuals fixed in https://quesoshuete.com.
5.- AVAILABILITY AND SUBSTITUTION
PRODUCTS
LACTO GANADERA RÍO MAYOR, SL intends to guarantee the availability of all the products that are advertised through https://quesoshuete.com/. However, in the event that any requested product is not available or if it is out of stock, the customer will be informed via email as soon as possible.
If the product is not available, and the consumer has been informed of this, LACTO GANADERA RÍO MAYOR, SL may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.
In case of unavailability of all or part of the order, and the rejection of replacement products by the customer, the previously paid refund will be made via bank transfer.
6.- PURCHASE AND/OR CONTRACTING PROCESS
To make any purchase at https://quesoshuete.com, the customer must be of legal age.
In addition, it will be necessary for the client to register at https://quesoshuete.com/ through a data collection form in which LACTO GANADERA RÍO MAYOR, SL is provided with the necessary information for contracting; data that in any case will be true, exact and complete about your identity and that the client must expressly consent to by accepting the privacy policy of LACTO GANADERA RÍO MAYOR, SL.
The steps to follow to make the purchase are:
1. Access the Online Store section at the top right and select the modality you want.
2. Click on the desired product.
Select the number of units.
3. Click on the top right to the cart.
4. Precede the login if you are already registered or fill in the fields for billing and registration.
5. To confirm order.
6. You will receive confirmation by email of the order placed.
7. In the next 48 working hours the user will receive an email from pedidos@quesoshuete.com indicating the exact amount and the bank account number.
8. Make the bank transfer to the indicated account number and send the receipt to pedidos@quesoshuete.com to expedite the order.
9. Likewise, it is recommended that the customer print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt receipt sent by LACTO GANADERA RÍO MAYOR, SL by email.
7.- BILLING
Along with their order, the customer will be able to download the invoice and will receive it by email once the purchase is complete.
For this purpose, the client consents that said invoice be sent to him in electronic format.
8.- DELIVERY
PRODUCTS
The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality.
The scope of delivery includes the following areas: Peninsula and Balearic Islands.
9.- FORMS AND DELIVERY TIMES
It will be carried out by refrigerated transport.
The maximum delivery time is 3 days/s. Transportation will be carried out cold or dry, as appropriate.
10.- PRICES, EXPENSES AND TAXES
The prices of the products that are collected in https://quesoshuete.com/ will be expressed in Euros unless otherwise stated and will be guaranteed during their validity period, except for printing errors and whatever the destination of the product. order.
PRODUCTS
The final prices of all products (and, where appropriate, the final prices per unit of measure, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear on the catalog of https://quesoshuete.com/.
- The products have VAT included.
- The IVA rate for the different types of products we sell is:
Cheeses………….0%
Oils………….5%
Honey…………. 10%
Wine…………..21%
Product prices may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchase process before he formalizes his acceptance.
11.- FORMS OF PAYMENT
We offer these forms of payment:
- Paypal
- Bizum
- Credit card
12.- RETURN AND WITHDRAWAL POLICY
As established by the regulations, the consumer and user will NOT have the right to WITHDRAW from the contract based on the exemptions to the right of withdrawal contemplated in article 103 d) and e) of RD1/2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users, falling within the following assumptions:
- Contracts for the supply of products made according to the specifications of the consumer and user or, clearly personalized, or that by their nature cannot be returned or can deteriorate or expire quickly.
- Supply of sealed goods that cannot be returned for health or hygiene reasons.
In any case, the return policy will be applied in each case based on the situation that occurred. In this sense, returns are allowed as long as the product is in poor condition, for which the customer will be offered the possibility of receiving another equal/similar product in exchange or a refund of the money. The maximum period for making returns will be 24 hours from the time it is made available to the client. The postage for the collection of the products and the new shipment will always be the responsibility of Quesos Huete. Each ad hoc case will be addressed, analyzing what happened.
No minimum order applies, in which case the postage will be borne by the customer. For dry shipments of more than 59.95 euros, postage will be borne by Quesos Huete. If this amount is not reached, the price of dry transport will be 3 euros.
13.- CUSTOMER SERVICE AND CLAIMS
To file any complaint or claim with LACTO GANADERA RÍO MAYOR, SL, the client must contact the customer service department either at the telephone number 969 371 041, or through the email address tienda@quesoshuete.com.
Pursuant to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/.
14.- APPLICABLE LEGISLATION
The present conditions will be governed by current Spanish legislation.
The language used will be Spanish.
